Let’s get you back to caring.
Start with a quick answer or send us a note. A real support request should never require passwords, sign-in codes, or sensitive care details.
PawCast support has moved here with CarefullyPet health emergency? Carefully is not an emergency or veterinary service. Contact your veterinarian or a local emergency veterinary clinic immediately.
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Quick answers
Why did PawCast become Carefully?
PawCast is now Carefully, a calmer home for Vet questions, everyday Care, and current outdoor context. Your existing account, dog profiles, Care history, and older PawCast links remain with the same service.
Why did my PawScore or Outlook change?
Carefully refreshes as weather, pavement estimates, your dog’s profile, and data freshness change. Check Last checked and refresh if the reading is more than 30 minutes old. Scores and recommendations are estimates; observe your dog and the conditions around you.
How does Carefully use location?
Location is optional and used only when you ask for current local weather, PawScore, pavement, air-quality, and Outlook context. You can choose a city instead. Denying location does not block Vet questions, Care, profiles, Settings, or account controls.
How do I prepare Vet questions?
Open Visits, add a suggested prompt or your own question, and keep the list available during the appointment. Mark a question complete as it is answered; you can reopen or remove it later.
What can I add with Quick Log?
Quick Log supports meals, water, bathroom events, treats, brief notes, and whether food was used to give medication. Recent entries appear in the Care timeline for the selected dog.
How do I change reminders or quiet hours?
Open your pet/avatar control, choose Settings, and review notification preferences. Carefully asks for notification permission only when you choose to enable a reminder or alert.
I have an older store purchase. What should I do?
The current release does not offer a subscription purchase, paywall, or restore screen. If you have an older PawCast-era Apple or Google subscription or entitlement and need help, email support@carefully.pet and tell us which store you used. Never send card details or a store password.
How do I manage or cancel older store billing?
Manage an existing Apple subscription at Apple subscriptions. On Android, use Google Play subscriptions. Removing Carefully or deleting your Carefully account does not automatically cancel billing managed by a store.
How do I delete my account?
In Carefully, open your pet/avatar control → Settings → Privacy & support → Delete account. If you cannot access the app, use the web deletion request.
Help us investigate safely
In your email, include your phone model, iOS or Android version, Carefully version, the approximate time of the problem, and the steps you took. Do not email passwords, one-time codes, precise coordinates, or sensitive health and care details.